Bijoy Prakash

About Bijoy Prakash

I am enthusiastic about being part of a team that helps customers collaborate. I have…

Experience

1. Technical Lead

   Cisco

   Jan 2015 — Present · Dallas-Fort Worth, TX, US

   Pioneered and led the development of the Multi-Platform Phone (MPP) series (6800, 7800, 8800, 9800), a new line of third-party call-control IP phones now widely deployed in businesses and federal installations. Contributed across Shanghai, Bengaluru, and Richardson locations.• Ensured full interoperability and feature compatibility with Webex Calling, Asterisk, Metaswitch, and custom call servers, emphasizing security and standards compliance.• Developed and integrated features such as E911, shared lines, call queues, paging, LDAP, DNS, NTP, secure calling (SRTP), video, metrics, API automation, advanced configuration, cloud awareness, HTTP proxy support, and accessibility enhancements (adjustable font size, voice feedback, UI improvements).• Created AI/NLP-powered log analysis tools to automate diagnostics, safeguard PII, and reduce effort by an estimated 30%.• Managed end-to-end firmware release cycles as Program Manager, leading cross-functional teams and consistently achieving zero critical post-release defects.• Acted as the primary technical escalation point for large-scale deployments, collaborating with federal and enterprise support teams to resolve SIP, media, kernel, and security issues in both cloud and on-premises environments. Developed expertise in log analysis, Wireshark, call flow simulation, remote API scripting, and large-scale network automation. Utilized AI responsibly for debugging and optimization, maintaining strict customer data safeguards.• Built a Django-based web tool for my Masters project to automate IP phone firmware upgrades to daily builds, now used by marketing, development, QA, beta, and documentation teams globally, averaging fifty daily users and integrating with other automation tools for bulk operations.• Developed a Python-based Webex bot for secure token distribution and build signing accountability within the team.

Skills

• Cdma2000
• Databases
• Clearcase
• Hp Quality Center
• Pl/Sql
• Test Automation
• Avaya Ip Telephony
• Regression Testing
• Sipp
• Java Enterprise Edition
• Sip
• Ip Pbx
• Hta
• C++
• Linux
• Quality Center
• Qsig
• Core Java
• Testing
• Isdn
• Sip Trunking
• C
• Unix
• Software Development
• Shell Scripting