Bijith C.

About Bijith C.

An accomplished Information Technology Manager with 20 years of proven experience in a multitude of IT based roles within Global Corporations. Besides various ITIL based roles, I have also worked on dynamic and challenging roles such as Data Masking CoE India Lead, Project Manager, Product Owner, Business Systems Consultant, Software Developer etc for the Technology and Project management practices of multiple business and technology services team. I strive to instill a culture of innovation, quality and excellence within my teams and possess a holistic approach in building an excellent working relationship with multicultural colleagues and clients across the globe.CORE SKILL SET:‣ IT Service Management and Delivery‣ ITIL framework and processes‣ ITIL based Incident/Change/Problem/Release and Service Transition Management‣ Product Lifecycle Management‣ Project Management‣ Vendor Management

Experience

1. IT Senior Service Operations Manager - Corporate Mobility Service

   Barclays

   Jan 2022 — Present · Pune, IN

   Accountable for managing the Corporate Mobility Service across all business units for the bank.Accountable for Service Operations Management and manage the service to achieve or exceed defined operational service performance standards.Define, manage, document and communicate core Service Management processes, facilitate regular process reviews and track process related improvements.Accountable for Service Compliance by maintaining the risk and compliance position for the service, including business continuity, service maintenance, and be the primary interface for audit activity.Accountable for Vendor Management and act as the primary interface into vendors for BAU management of service and conduct appropriate service governance with supplier to enhance relationships and track service performance. Establish and manage operational relationship with suppliers, reviewing supplier performance against defined SLAs and OLAs, and raising service improvements where required, managing issues, and resolving disputes.Lead commercial negotiations for the agreement of target supplier contracts for service deliveryAccountable for Service Finance whereby maintaining service finance and cost management including review of actual vs. budgets, Revised Annual Forecasts, ownership of supplier invoice payment, interface into Telecoms Expense Management function and any cost challenge initiativesOwn and deliver SIPs to achieve or exceed defined service performance standardsManage the technical resource across organisational boundaries and close liaison with the service operations, product management, transition and infrastructure functions to achieve optimum service performance.Measure performance against service cost, risk, SLA, regulatory and security standards for the service.Manage the cost model for services, how service is charged to the business and Identify and drive forward cost optimization opportunities.Manage Service to IPC principles and maintain service stability

Education

• Chinmaya Vidyalaya

  High School

• National Institute of Technology Karnataka

  Bachelor of Engineering (BE), Civil Engineering

  2001 — 2005

• GOVT. ARTS & SCIENCE COLLEGE, MEENCHANDA

  Pre Degree(PUC), Maths, Physics, Chemistry

  1999 — 2001