Bijit Mazumdar

Vice President @Wells Fargo

Mumbai, MH, IN
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jun 2024 — Present

Vice President @Wells Fargo

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Hyderabad, IN

Presently At Wells Fargo, I lead global quality assurance at an enterprise level, focusing on regulatory compliance and audit readiness. I partner with enterprise leaders to strengthen governance frameworks, optimize internal controls, and drive process improvements that enhance efficiency and customer satisfaction. Mentoring cross-functional teams, influencing policy enhancements, and implementing best practices are central to my approach, ensuring sustainable business performance while mitigating enterprise risk.

EDUCATION

2007 — 2009

ITM Group of Institutions

Master of Business Administration (MBA), Marketing

2014

The Digital Marketing Training Institute - DMTI

Advance Program in Digital Media Marketing (2014)

SKILLS

Operations ManagementPerformance ManagementCrmService DeliveryBusiness AnalysisSalesVendor ManagementProject ManagementBusiness Process ImprovementSix SigmaCoachingChange ManagementBusiness Process Outsourcing (Bpo)Call CentersBankingRisk ManagementTeam ManagementManagementTrainingCustomer SatisfactionRelationship ManagementOutsourcingLeadershipAnalysisBpoCustomer Relationship Management (Crm)

ABOUT BIJIT MAZUMDAR

Hi, I am Bijit Mazumdar. I am an accomplished Global BFSI and BPO/KPO Operations Leader with 25+ years of experience driving operational excellence, regulatory compliance, and business transformation across India, the Philippines, and the U.S. Currently, I serve as Vice President at Wells Fargo, Hyderabad, where I oversee regulatory compliance, audit readiness, and enterprise risk management across global delivery operations. Throughout my career, I have led large, cross-functional teams of 50–450+ FTEs, managing end-to-end operations, SLA/KPI compliance, and customer satisfaction while driving strategic initiatives, cost optimization, and revenue growth. I specialize in operational restructuring, digital transformation, process optimization, and talent development, consistently delivering measurable improvements in efficiency, compliance, and service quality. I have a proven track record of influencing multi million dollar client acquisitions, streamlining operations to achieve significant cost savings, and implementing governance frameworks that enhance risk management and operational resilience. I excel in establishing Compliance Management Systems, driving continuous process improvements, and mentoring teams to foster high-performance cultures. My expertise spans strategic operations leadership, P&L management, vendor oversight, change management, and stakeholder engagement, with a focus on aligning business objectives with regulatory and customer-centric goals. I thrive in dynamic environments where innovation, collaboration, and operational excellence intersect, and I am passionate about leveraging technology and leadership to drive business impact at scale. I am always open to connecting with like-minded professionals, exploring opportunities to share insights, and contributing to initiatives that challenge the status quo while delivering sustainable growth and operational excellence.

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Bijit Mazumdar — Vice President at Wells Fargo in Mumbai, MH, IN | Unifers