Jessy Khumanthem
Senior Process Executive at Infosys.
- Role
- Senior Process Executive at Infosys
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Jessy Khumanthem
Hi there! I’m a problem-solver passionate about customer support, data analysis, and technical troubleshooting. Whether it\'s resolving complex issues, optimizing workflows, or leveraging data for smarter decisions, I thrive on making processes seamless and efficient. What I Bring to the Table: Customer Support & Issue Resolution – Successfully handled high-volume inquiries across calls, emails, and chats, achieving a 95%+ first-contact resolution rate. Data Analysis & Business Intelligence – Skilled in ETL, reporting, and analytics, using data-driven insights to refine operations and enhance customer experiences. Process Optimization – Led corporate relations and wellness programs, streamlining workflows to boost efficiency, resulting in a 98% resolution rate and increased client engagement. My Mission: To blend technical expertise with customer-centric solutions, ensuring businesses operate smarter and customers feel valued. I believe that data and innovation should drive impact—not complexity. Why Work With Me? Adaptable, analytical, and always eager to learn. I thrive in fast-paced environments, bringing a problem-solving mindset to every challenge.Let’s connect if you want to talk tech, brainstorm workflow improvements, or explore how data can drive business success!
Experience
Senior Process Executive
Jun 2025 — Present · IN
Education
NTR University of Health Sciences
Bachelor of Science - BS, Registered Nursing/Registered Nurse
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