Bijender Sardana
Quality Analyst ||Trainer || Auditor ||
- Role
- Quality Analyst at TaskUs
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Bijender Sardana
Quality-focused leader with 7+ years of experience across quality assurance, team…
Experience
Quality Analyst
Dec 2024 — Present · Gurugram, IN
Conducted audits and evaluations as a Quality Analysts to ensure compliance with industry standards and regulations.• This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc.• To ensure that the defined monthly or weekly evaluation targets are met.• Implemented quality control processes resulting in a 15% improvement in overall product quality.• Utilised statistical analysis and data-driven techniques to identify areas for quality improvement.
Education
Vaish Model senior Secondary School, Bhiwani
High school
2008 — 2009
BRCM College of Engineering & Technology - India
Bachelor of Technology, Mechanical Engineering
BRCM COLLEGE OF ENGINEERING AND TECHNOLOGY
Bachelor of Technology (B.Tech.), Mechanical Engineering
2011 — 2015
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