Bijen Hada

About Bijen Hada

With 8+ years of experience in IT and 1 year of hands-on lab classroom experience in Cyber security analytics in Flatiron school, I have hands-on experience with using Splunk, Wireshark, Kali Linux, Suricata, Security Onion, Cyber Range, VMs, Python scripting and many more tools to analyze vulnerabilities, threat and to mitigate attacks that might arise in the cybersecurity world. Additionally, I am skilled in client relationship and support, communication, collaboration and training. I am self motivated, ready to take ownership and have the ability to work on high scale projects. Currently working as a Real Estate Broker at Best Choice Realty in Seattle.

Experience

1. IT Support Associate Ii

   Amazon

   Nov 2022 — Present · Kent, WA, US

   Provide support to the operational team with all the IT device’s break fix and new IT device deployment(10-15 tickets per day ) with the help of a ticketing tool called SIM on the basis of ticket severity- Provide Support 10-15 clients per day with unlocking accounts, password reset, power up for certain access, activate and deactivate VPN token with administrative role, etc- Provide Maintenance and support operational IT devices such as printers, radios, scanners, thin clients, laptops, etc- Manage and configure hardware devices within the network- Use PowerShell to troubleshoot issues with Automation scripts with elevated privilege- Use VNC for remote access and visual troubleshooting- Utilize Ubuntu for provisioning IT devices with Linux OS.

Education

• Flatiron School

  Cyber Security Analyst Certification, Information Technology

• De Anza College

  General Studies

• OpenClassrooms

  Web development