Bijayita Das

Service Project Manager @Tata Consultancy Services

Pune, IN

As a Delivery Manager for Jaguar Land Rover\'s digital transformation, I\'m driving global innovation and digital transformation.With expertise in project strategy, planning, and execution, I have navigated operational challenges and contractual transitions with ease. Successfully executed complex transition of JLR IT Service Delievry Support model from Capegimini to TCS and and drive Operational excellence.Lead to setup IT Operational Team, ITSM Tool and configure SLA in collaboration with TCS IT team as per JLR requirement, ensuring timely delivery and exceeding customer expectations.Hired Domain Specific professional as per DevSecops skill requirement. Provided Agile coaching to enhance Business process and understanding.I\'m executing process improvements by implementing Lean Six Sigma process to save time and FTE cost by optimizing existing process.Conducting Monthly Governance Meeting with Customer to achieve exceptional KPI as well as Customer satisfaction

Central Institute of Plastics Engineering & Technology (CIPET)

MTech - Master of Technology, Polymer/Plastics Engineering

Biju Patnaik University of Technology, Odisha

BE - Bachelor of Engineering, Mechanical Engineering

Women's College

Counsil of Higher Secondary Examination, Physics chemistry Math Biology

Higher Secondary School - India

High School Completion, class6th to 10th