Bijal Gupta

About Bijal Gupta

Experienced Electronic Data Interchange Analyst with a demonstrated history of working in the information technology and services industry. Skilled in Research, English, Microsoft Excel, Management, and Strategic Planning. Strong information technology professional graduated from Banasthali Vidyapith.

Experience

1. IT Support Specialist

   TP

   Nov 2022 — Present · Gurugram, IN

   Handle the user who is working for Teleperformance outside the India (Canada, UK, USA, Philippines) • Over the call and over the Ticket. Disable or enable user and PC from Active Directory • Use Stratodesk (No Touch Centre) And Citrix Director for Remotely Support to the user • Help user to login into Avaya one-x Agent • Create Replacement ticket for the user Trough Service Now, after performing basic trouble shootings •.Guide User by Inbound Call and by resolving tickets •.Manage Cases from TP Client and Manage Tickets from Service Now • Terminate user by Using TP Console and CCMS Tool • Help User to activate in DUO Authentication Application and Microsoft Authenticator application • Unlock User account from TP Console, Active Directory and from DUO application. • Guide User to register in Microsoft 365, Guide user to login into O365 • Resolve user citrix related issues, And VDI related Issues • Guide and help my team for the resolution of the user’s query • Give mail access to the user by using MTP Manager, or activate and deactivate the mail access through • MTP Manager. Using DUO Admin to send activation link to the user • Using Jenkins as an alternate tool for Active Directory • Use SVA for Taking Snapshots and Video streaming of the error and for seen the damage parts of the hardware

Education

• Banasthali Vidyapith

  Bachelor of Computer Application

  2010 — 2013

• Banasthali Vidyapith

  Master of Computer Applications (M.C.A.)

  2013 — 2016