Bijal Agarwal
Strategic Program Management Office Professional | Project Turnaround| Client Relationship Management | Organization Change Management | Agentic lead Transformation | Go-To-Market Service Operations
- Role
- Vice President - Strategic Program Office at Tech Mahindra
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Bijal Agarwal
BIJAL AGARWAL | VP – Strategic Program Office | Agentic AI | PMO | BPS TransformationI build things that last — program offices, transformation roadmaps, AI-led operating models, and high-performing teams.With 25+ years at the intersection of strategy and execution, I specialize in translating complex enterprise challenges into governed, scalable delivery. My work spans Strategic PMO, Business Process Transformation, Agentic AI adoption, Post-Merger Integration, Go-To-Market Operations, and Organization Change Management, primarily within large BPS environments.Currently, as VP – Strategic Program Office at Tech Mahindra, I am pioneering the enterprise Agentic AI program, defining strategy, governance, and process design to embed autonomous agents into core BPS delivery and support functions. I also lead the GTM Service Operations function, established to address revenue commitment challenges across IT+BPS.What I bring to the table:1. Strategic PMO leadership — running global PMOs as Centers of Excellence, supporting 150+ BPS accounts with robust governance, prioritization, and portfolio oversight (~250 projects)2. Transformation at scale — architected a 5-year transformation roadmap delivering 10–20% YoY cost reduction, overachieved margin targets by 17%(FY21) and 10%(FY22)3. Agentic AI & digital adoption — leading enterprise-wide Agentic AI implementation; previously drove 50% technology adoption uplift across top 50 BPS accounts4. Complex integration delivery — led a 2-year post-merger integration for staff across Finance, Legal, IT & HR, currently managing 4 concurrent integrations for staff5. People & organizational impact — transformed teams from underperforming to high-performing; drove employee satisfaction from 57% → 92% in one year; mentored professionals who grew in levels and recognition6. Crisis leadership & recovery — trusted to bring off-track programs back on course, deployed digital solutions and new practices to improve business operationsI am a C-Suite partner, a change agent, and someone who thrives in ambiguity. I bring equal parts strategic thinking and hands-on drive — comfortable in a boardroom presenting to the GTM Board, and equally at home rolling up sleeves to redesign a broken process.If you\'re working on something ambitious in BPS transformation, Agentic AI, or enterprise program leadership — I\'d love to connect. b••••••••@gmail.com
Experience
Vice President - Strategic Program Office
Jan 2026 — Present
Education
Narsee Monjee College of Commerce & Economics
B.Com
1993 — 1998
Mary Immaculate Girls High School
S.S.C., English
1982 — 1993
N.L.Dalmia
M.M.S., Systems
1998 — 2000
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