Courtney Biggs
Customer Experience Program Manager | I help tech leaders build winning strategies through customer listening and insights
- Role
- Customer Experience Research Instrument Lead, Customer Experience & Success at Microsoft
- Location
- Redmond, WA, US
- LinkedIn followers
- 500 followers
About Courtney Biggs
Program Manager with over 15 years of experience leading global customer experience…
Experience
Customer Experience Research Instrument Lead, Customer Experience & Success
Jan 2025 — Present · Redmond, WA, US
Education
University of Southern California
M.A.
Vassar College
B.A.
University of Washington
Master of Business Administration (M.B.A.)
Skills
- Roi Optimization
- Consumer Products
- Brand Management
- Cross-Functional Team Leadership
- Marketing Strategy
- Social Media
- Software Requirements
- Stakeholder Engagement
- Strategic Communications
- Strategy
- Customer Insight
- Business Intelligence
- Data Modeling
- Customer Segmentation Strategy
- Customer Lifecycle Management
- Customer Engagement
- Program Management
- Statistical Data Analysis
- Data-Driven Decision Making
- Product Management
- Customer Support
- Strategic Planning
- Teamwork
- Strategy Execution
- Data Analysis
- Segmentation
- Partner Management
- Powerpoint
- Microsoft Excel
- Business Analysis
- Consumer Insight
- Project Planning
- Qualitative Research
- Customer Journey Mapping
- Data-Driven Marketing
- Leadership
- Power Bi
- Consumer Marketing
- Analysis
- Ssps
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