Carrie Dugan

About Carrie Dugan

I guide teams and organizations to design experiences that empower users and drive meaningful outcomes. I combine human-centered research, service design, and strategy to uncover insights, map journeys, and craft actionable solutions that enhance customer and employee experiences. Proven in leading cross-functional teams, influencing product strategy, and delivering transformative solutions. Key contributions include Genentech Co-Creation Studio, HP IoT innovation, Microsoft enterprise projects, and pioneering Big Data analytics.

Experience

1. Sr User Experience Researcher

   Wellmark Blue Cross and Blue Shield

   Dec 2024 — Present · Des Moines, IA, US

   Establishing a scalable operating model for health insurance producers by uncovering behavioral and operational needs through research, then codifying insights into personas and journey frameworks that guided cross-functional decision-making.

Education

• University of Washington

  BA

• University of Washington

  Bachelor of Arts - BA

• The Interaction Design Foundation

  Ongoing learning

• Art Institute of Seattle

  Associate's Degree

• DePaul University

  Master's of Science Degree

Skills

• User-Centered Design
• Heuristic Analysis
• Big Data Strategy
• Enterprise Software
• Design Thinking Methodology
• Heuristic Evaluation
• Strategic Consulting
• Wire Framing
• Project Management
• Human Computer Interaction
• Coaching & Mentoring
• Usability
• Card Sorting
• Rapid Prototyping
• Cloud Computing
• Information Architecture
• Contextual Inquiry
• User Experience
• Content Strategy
• Interaction Design
• Product Design
• UX Strategy
• Design Strategy
• Usability Engineering
• User Scenarios
• Lean UX
• User Interface Design
• User Research
• Design Research
• Mobile Design
• Information Design
• Web Design
• Summative Research
• Html 5
• Strategic Planning
• E-Commerce
• Usability Testing
• User Experience Design
• Mockups
• Formative Research