Bien Quach
Director at Kaiser Permanente
- Role
- Director at Kaiser Permanente
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Bien Quach
Experienced Director with a demonstrated history of working in the hospital & health care industry. Strong professional skilled in Business Process, Requirements Analysis, Oracle Database, Enterprise Software, and Enterprise Architecture.
Experience
Director
Dec 2017 — Present
Business Application Owner of the Member Services Call Center Shared Service\'s suite of applications. Manage the daily maintenance/operation. Drive work flow optimization and virtualization, ongoing planning and execution of projects/changes/enhancements. Partner with the operations, reporting, analytics and IT teams to ensure the contact center suite of applications meet the operational and strategic needs of the business.
Education
UCLA
BS, Cognitive Science
1991 — 1996
Skills
- Integration
- Oracle
- Requirements Analysis
- Cloud Computing
- Agile Project Management
- Software Development Life Cycle (Sdlc)
- Business Process
- Requirements Gathering
- Agile Methodologies
- Websphere
- Web Services
- Java
- Java Enterprise Edition
- Enterprise Software
- Enterprise Architecture
- Software Project Management
- Itil
- Sdlc
- Solution Architecture
- Sql
- Web Applications
- Service-Oriented Architecture (Soa)
- Soa
- Business Intelligence
- Business Analysis
- Software Development
- Scrum
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