Bidyut Rajkhowa
Customer Support Associate (Chat & Email) @101 Blockchains
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WORK HISTORY
Customer Support Associate (Chat & Email) @101 Blockchains
Provide chat and email support to global users• Resolve platform, enrollment, and access-related issues• Assist customers with payment and account queries• Maintain quick response time and high customer satisfaction• Use CRM tools to manage and track support tickets
EDUCATION
Giyanpith junior college
Higher Secondary , Science
Assam Down Town University
Master of Computer Applications - MCA, Cloud computing
ASSAM DOWN TOWN UNIVERSITY
MCA, CTIS
ABOUT BIDYUT RAJKHOWA
I am a Customer Support and Technical Support professional with 3+ years of experience providing support through chat, email, and voice channels. I hold a Master of Computer Applications (MCA) degree from Assam Down Town University and have a strong foundation in communication, troubleshooting, and customer experience management.I started my career at Teleperformance, where I handled customer queries, resolved service issues, and maintained high customer satisfaction using CRM tools. This role helped me build strong problem-solving skills and the ability to manage customers across multiple support channels.Currently, I work as a Freelance Customer Support Associate at 101 Blockchains, supporting global users via chat and email. I assist with platform access, enrollments, account queries, and basic technical troubleshooting while ensuring quick and accurate resolutions.Key strengths:• Chat & Email Support• Technical Issue Handling• CRM & Ticket Management• Customer Satisfaction Focus• Clear Communication & Problem SolvingI am passionate about improving customer experiences, learning new technologies, and growing into more technical support-focused roles. I am actively seeking opportunities in customer support and technical support where I can contribute, learn, and grow professionally.
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