Biboswan Chatterjee
B.Tech Graduate || Amazonian || Business Operations || Business Analytics || Amazon Seller Central || Project Management ||
- Role
- Sr Sps Associate at Amazon
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Biboswan Chatterjee
As a results-oriented operations professional with over 4.5 years of experience in business operations and support, I bring a proven track record of managing complex operations, effectively resolving escalations, and improving service delivery. With a strong focus on delivering superior client experiences, I have consistently driven operational excellence and contributed to organizational growth.Throughout my career, I have had the privilege of working with esteemed organizations such as Teleperformance, Swiggy, and Amazon India, where I have honed my skills in navigating dynamic and fast-paced environments. My expertise in operations management has enabled me to make significant contributions to my previous roles, and I am excited to leverage my experience to drive growth and excellence in future endeavors.Outside of professional pursuits, I am an avid enthusiast of football, story-driven games, and various forms of entertainment, including music, movies, and comic books. I find inspiration in these diverse interests, which enable me to approach challenges with creativity and enthusiasm.I am eager to explore new opportunities and collaborate with like-minded professionals who share my passion for excellence and growth. If you\'re interested in discussing potential avenues for collaborative growth and excellence, I welcome the opportunity to connect and explore how we can drive success together.
Experience
Sr Sps Associate
May 2023 — Present · Kolkata, IN
As a Senior SPS (Seller Partner Support) Associate at Amazon, I leverage over three years of experience in Business Operation Development to drive excellence and efficiency in our seller support processes. My role encompasses a variety of responsibilities aimed at enhancing the overall seller experience on Amazon\'s platform.Key Responsibilities:Providing top-tier support to Amazon sellers by addressing their concerns, resolving issues, and ensuring their success on the platform.Managing and prioritizing multiple cases efficiently to meet response time and resolution goals.Process Improvement and Optimization:Analyzing support processes to identify bottlenecks and areas for improvement.Implementing strategic changes to streamline operations and enhance the seller support experience.Collaborating with cross-functional teams to develop and implement process improvements.Collaboration and Communication:Working closely with various departments, including product management, marketing, and operations, to enhance seller support services.Communicating effectively with stakeholders to align on objectives and deliver optimal results.
Education
Ramakrishna Mission
High School Diploma, High School/Secondary Certificate Programs
West Bengal University of Technology, Kolkata
B.Tech, ECE
2016 — 2020
Camellia Institute of Technology 230
Bachelor of Technology - BTech, ECE
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