Bibin Joy

About Bibin Joy

At the core of my professional journey of 18+ years, lies a passion for evolving CRM landscapes, evidenced by my role at Ashirvad Pipes where I spearhead strategic CRM initiatives. We\'ve fostered digital consumer engagement, and through collaborative efforts, our team has successfully translated business needs into robust CRM solutions. The objective has been clear: to optimize user engagement and drive meaningful migration across audience segments.Results-driven IT professional with 18+ years of high-performance experience, complemented by Certified ScrumMaster (CSM) certification from Scrum Alliance. Proven track record of driving business growth through strategic implementations, including establishing Data Analytics as a practice at Wipro Enterprises. Successfully delivered end-to-end Salesforce CRM solutions for Wipro\'s Commercial & Industrial Business, earning award recognition. Additionally, implemented ERP solutions using SAP Hana for Wipro Unza\'s Africa Region and designed a Product Lifecycle Traceability Solution,\'Trace Right,\' for Ashirvad by Aliaxis, receiving award accolades for this achievement.My expertise extends to orchestrating digital innovation pilots and ensuring the seamless implementation of CRM systems, aiming for measurable success in every endeavor. The collaboration with cross-functional teams and client stakeholders is not just a part of the job—it\'s a commitment to excellence and a testament to my proficiency in general management and operational leadership within the realm of application management services.Experienced in:Digital Transformation, Project management, CSM, Salesforce CRM Implementation, IOT, Product Lifecycle Management, Data Science, Data Analytics, IT infrastructure Management, ERP Implementation, Integration, People Management, Web Development & Design, Application Development, Troubleshooting & Networking.Industry Experience:Manufacturing, Retail, FMCG and Building Material \\ Construction IndustryI am very passionate about leveraging my expertise to solving problems in the industry. I would love to connect me at :j••••••••@gmail.com+91••••••••29

Experience

1. Manager

   Deloitte

   Jul 2025 — Present · Bengaluru, IN

   As a Manager in Deloitte\'s Sales and Service Division, CRM Delivery Practice, I lead and manage a team of professionals, driving growth and delivering exceptional client service. Key responsibilities include- Managing and growing existing client relationships, identifying new business opportunities, and collaborating with sales teams to drive revenue growth- Ensuring high-quality delivery of CRM solutions, overseeing project execution and timelines, and managing client expectations and satisfaction- Leading and managing multiple projects simultaneously, developing and executing project plans, and ensuring project deliverables meet client requirements- Leading and developing a team of professionals, providing coaching, mentoring, and feedback, and fostering a collaborative and inclusive team culture- Identifying new sales opportunities, developing and executing sales strategies, and collaborating with business development teams- Driving process improvements and efficiencies, ensuring compliance with Deloitte policies and procedures, and maintaining accurate project financials and reporting

Education

• Bharathiar University

  Master of Business Administration (M.B.A.), Information Systems

  2008 — 2010

• Jawahar Navodaya Vidyalaya

  School, Science

  1995 — 2000

• Anna University Chennai

  BE, Computer Science

  2002 — 2006

• BMM English Medium School

  +2, Maths + Computer Science

  1988 — 2002

Skills

• C#
• .net
• Web Applications
• Sdlc
• Css
• Jsp
• Databases
• Project Management
• Network Administration
• Vbscript
• Programming
• Oracle
• Requirements Analysis
• Troubleshooting
• Visual Basic
• Integration
• Ajax
• Testing
• Soa
• Vb.net
• Networking
• Web Design
• Flash
• Pl/Sql
• Web Development
• C++
• Ado.net
• Microsoft Technologies
• Software Project Management
• Asp.net Mvc
• Javascript
• Html 5
• Visual Studio
• Visual Basic .net (Vb.net)
• Software Development
• Asp
• Fmcg
• Requirements Gathering
• Photoshop
• Xml