Bibi Estlund
Sr. Manager, Enablement and Readiness, Zoom | Former Cerner
- Role
- Sr Manager, Enablement - Global Support & Services at Zoom
- Location
- Lees Summit, MO, US
- LinkedIn followers
- 500 followers
About Bibi Estlund
Enablement manager, passionate about readiness, enablement, and ensuring teams have the resources needed to be successful.
Experience
Sr Manager, Enablement - Global Support & Services
Feb 2024 — Present · Kansas City, MO, US
Promoted from Manager to Senior Manager for leadership and impact on global support enablement- Lead a team of instructional designers, readiness managers, and technical enablement managers in executing global enablement strategies for technical support, billing, and partner teams- Oversee enablement programs supporting global employees and contractors, ensuring seamless readiness for new product introductions (NPI), feature enhancements, and operational change- Introduced the use of AI tools that reduced enablement development time by 30%- Standardized support readiness through implementing structured triage processes, requirements gathering- Launch and operation of a Support Readiness Program, ensuring seamless readiness for new product introductions (NPI) and feature enhancements- Utilize QA data and performance metrics to refine training, leading to improved CSAT scores for employees within 180 days of tenure- Collaborate cross-functionally to align enablement with product roadmaps and business goals- Leverage LMS platforms and modern learning technologies to deliver scalable training solutions.
Education
Bonozon Healthcare Pvt Ltd
Computer Science
2016 — 2018
Truman State University
Bachelor of Arts (B.A.), Spanish Language and Literature
2002 — 2007
Truman State University
Bachelor's degree, Linguistics
2002 — 2007
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