Bibhash Rajbongshi
Gen AI Customer Engagement and Delivery at Instabase || SaaS || Ex-Sprinklr, Mu Sigma
- Role
- Customer Engagement Manager at Instabase
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Bibhash Rajbongshi
Customer Success Professional with 8 years of experience in the SaaS and Service…
Experience
Customer Engagement Manager
Dec 2024 — Present · IN
As a Customer Engagement Manager at Instabase, I partner with enterprise clients from the initial scoping of use cases through leading project management and delivery, ultimately building strategic, long-term partnerships. I work closely with the Sales and Solution Engineering teams to ensure that clients’ needs are understood and addressed, aligning our AI-driven document processing and automation solutions to their business objectives.My goal is to empower clients by facilitating seamless adoption of Instabase’s platform, delivering value throughout their digital transformation. Key performance indicators (KPIs) for my role include driving consumption of our platform, increasing adoption of solutions, optimising the time-to-value of use case deliveries, and ensuring long-term retention of clients. By fostering close collaboration with cross-functional teams, I help clients achieve operational efficiency, growth, and success.
Education
NMIMS CDOE
Master of Business Administration - MBA, Marketing
2022 — 2024
National Institute of Technology Silchar
Bachelor of Technology (B.Tech.), Electrical engineering
2014 — 2018
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