Bibhas Banik
Senior Manager at Careplix.com & Loopring.ai | Prompt Engineer | Digital Health & AI Strategies, Transforming the future of Healthcare
- Role
- Senior Manager Client Relations & Operations at Careplix
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Bibhas Banik
Operations & Client Relations expertise with 13+ years of experience in healthcare…
Experience
Senior Manager Client Relations & Operations
Jul 2020 — Present · Kolkata, IN
Achieved 100% client retention across enterprise healthcare accounts by implementing proactive engagement and escalation management strategies.• Scaled SaaS and IoT operations (Careplix Vitals & Loop Smart Rings) to 1M+ end-users, and 5M + scans completed, ensuring 99% uptime and SLA compliance.• Directed end-to-end logistics and inventory operations, achieving 98% on-time delivery and cutting costs by 15% YoY.• Led cross-functional teams on a government hospital clinical trial (500+ participants), ensuring regulatory compliance and 100% project delivery within timelines.• Implemented AI-powered Agents and chatbots and automated support workflows, reducing ticket resolution time by 40%.• Developed and standardized MIS reports, SOPs, and operational playbooks, improving reporting speed by 30% and ensuring compliance with internal audit requirements.• Partnered with pharmaceutical stakeholders, driving a 12% increase in brand prescription (Rx) value through digital adoption and client collaboration.• Partnered with Insurance stakeholders, driving a 15% increase in brand awareness and digital adoption from physical health tests.
Education
University of Calcutta
Bachelor of Arts - BA
INDIAN SCHOOL OF BUSINESS MANAGEMENT AND ADMINISTRATION
BMS - Bachelor Program in Management Studies
University of Virginia Darden School of Business
Digital Transformation
St. Paul's Cathedral Mission College
ISC
Matrix School of Management Studies - India
Master of Business Administration - MBA
2016 — 2018
Harvard High School
ICSC
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