Bianka Anguiano

About Bianka Anguiano

I build the infrastructure that turns customer success from a cost center into a growth…

Experience

1. Customer Success Manager

   HeadSpin

   Nov 2024 — Present · Los Angeles, CA, US

   As a Customer Success Manager at HeadSpin, I leverage my sales background to drive exceptional customer outcomes, specializing in renewals, expansions, and net new sales. In my time here, I\'ve successfully secured a 90% renewal rate and two expansions, a testament to my ability to deliver tangible value.I’ve been a key contributor to our team\'s operational excellence by-Creating and documenting over 20 Standard Operating Procedures (SOPs) in our internal library, serving as a critical resource for our team-Designing and implementing a comprehensive onboarding process for new CSMs to ensure they are set up for success from day one-Leading monthly customer workshops and engagement sessions to increase product adoption and foster stronger relationships-Contributing to new sales process SOPs and helping to integrate new uses for HubSpot, our CRM, to improve efficiency.A core part of my role involves building and maintaining strong relationships with our enterprise clients. This includes conducting Monthly and Quarterly Business Reviews (MBRs/QBRs), where I create and present strategic decks to key stakeholders. I also perform quarterly on-site visits to gain a deeper understanding of our clients\' use cases and strengthen our partnership.Skills:Technical Proficiency: Technical support, API testing, remote support. Understanding of Web/Mobile app development & architecture including common test automation tools like Appium, Selenium, XCUITest, UI Automator, Espresso, etc. CI/CD.Customer Success: Account management, customer relationship management, technical support, problem-solving, and issue resolution.Communication: Effective communication skills, both written and verbal, to interact with diverse stakeholders.Data Analysis: Proficiency in data analysis tools to extract meaningful insights.

Education

• University of Houston

  Bachelor of Arts - BA

Skills

• Social Media Marketing
• Marketing
• Mobile Marketing
• Social Media
• Entrepreneurship
• Start-Ups
• Managing Start-Ups
• Startup Development
• Media Production
• Video Editing
• Operations Management
• Project Management
• Mobile Applications
• Mobile Communications
• Managerial Skills
• Sales
• Sales Operations
• Direct Sales
• Fundraising
• Microsoft Office
• Microsoft Excel
• Powerpoint
• Social Networking
• Public Speaking
• Customer Service
• Microsoft Word
• Business Development
• Marketing Strategy
• Editing
• Photoshop
• Data Analysis
• Facebook
• Market Research
• New Business Development
• Time Management
• Mobile Devices
• Event Management
• Management