Bianca Garcia
Quality Manager @Emory Healthcare
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WORK HISTORY
Quality Manager @Emory Healthcare
Lead a team of data analysts and improvement experts. Oversee the quality program for the Kidney & Pancreas, Liver, Heart, and Lung Transplant programs including monitoring and improvement for patient and graft survival outcomes, patient safety, key performance indicators, patient experience, and continuous improvement along the transplant care continuum (pre, peri, and post-transplant). Coach surgical, medical, and administrative leaders as quality champions, as well as train and coach front line staff involved in quality and process improvement. Support center-wide adoption and sustainment of Lean daily management system. Lead and execute center-wide employee engagement efforts which includes Donate Life Month activities, Transplant Service Line Town Halls, our Event Planning Committee, and Emory transplant-wide communications.
EDUCATION
University of Central Florida
Bachelor of Science
ABOUT BIANCA GARCIA
Taking care of people by improving the systems that our teams and patients utilize every day is what drives me to do what I do. My career mission is to improve healthcare quality, cost, and safety while instilling a culture of respect and continuous improvement through adopting Lean culture, industrial engineering principles and problem solving methods, change management techniques, and servant leadership. Expertise: Leading and facilitating teams, Lean adoption, A3 Problem Solving, Six Sigma, Prosci Change Management, Project Management, Value Stream Analysis, Process Mapping, Root Cause Analysis, Data Analysis, Standard Work, Regulatory Compliance, Document Control, Policy Management, Strategy and Action Planning, Daily Management Systems, and Failure Modes and Effects Analysis
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