Bianca vander Yacht

Experience

1. Manager, Customer Success & Order Experience - Peloton for Business

   Peloton Interactive

   Sep 2024 — Present · Seattle, WA, US

   Sales: Launch demand generation campaigns to drive engagement and revenue, drive and track increase of how many units of equipment per order as well as upselling, contribute and navigate a new channel strategy, and make process enhancements to drive efficiencies. Provide metric driven data on performance with the team, leadership, and in business review documents.Cross-functional collaboration: Work with Supply Chain, Logistics, IT, and others to create a new workflow for ordering and shipping out bulk orders. Shifting from one workflow to another enabled the company to save money in transportation costs. International Sales: Scope out workflows for international markets and go live with taking over UK Sales. Updated process documentation to align with US processes to create a universal standard across different markets.Distributor Sales: Enable and train team to support our distributor network. Assisted in updating and recommending enhancements in our CRM to drive efficiencies but also provide accurate reporting to track sales against forecast.

Education

• Washington State University

  Bachelor of Arts (BA)

Skills

• Blogging
• Research
• Operational Excellence
• Employee Relations
• Leadership
• Promotions
• Operations Management
• Business Analysis
• Business Strategy
• 10 Key
• Inventory Management
• Invoicing
• Imovie
• Payroll
• Customer Satisfaction
• Office Administration
• Invoice Processing
• Economics
• Building Relationships
• Bilingual-English/Spanish
• Microsoft Word
• Technical Writing
• Microsoft Office
• Time Management
• Government Compliance
• Customer Service
• Public Speaking
• Relationship Management
• Small Business
• Networking
• Social Media
• Attorney Billing
• Project Management
• Vendor Relationships
• Microsoft Excel
• Powerpoint
• Teamwork
• Banking
• Risk Management
• Cash Handling