Bianca Giselle Collado

About Bianca Giselle Collado

As a Customer Success Manager at Premier Executive Solutions, I guide corporate clients through the intricacies of the government loan processing system, delivering comprehensive onboarding and tailored need assessments. I develop and execute astute account plans that harmonize clients\' financial needs with their overarching business objectives. I collaborate seamlessly with sales, compliance, and technical teams to ensure a seamless customer journey and rapid resolution of client concerns.With a BA in English from Rutgers University-New Brunswick, I have honed my communication, analytical, and problem-solving skills, which I leverage to identify and manage potential risks or obstacles within the client management landscape, whether that takes me through financial verticals, retail brands, and beyond. I also extend ongoing training and educational resources to empower clients in optimizing their utilization of the loan/grant programs. Over the tenure of my career I\'ve earned certifications through LinkedIn such as: Business Analytics: Marketing Data, Data Visualization: Storytelling, Google Ads (AdWords) Essential Training, Google Analytics Essential Training, and Integrated Search For BuyAssist. These certifications have aided my digital marketing prowess and elevated my storytelling skills as well as analytical capabilities.Additionally, I have earned multiple certifications that demonstrate my commitment to diversity, equity, and inclusion in the workplace, such as Difficult Conversations: Talking About Race at Work and Bystander Training: From Bystander to Upstander. My goal is to provide exceptional customer service and support to clients, while also contributing to the growth and success of Premier Executive Solutions.

Experience

1. Enterprise Customer Success Manager

   monday.com

   Sep 2024 — Present · New York, NY, US

Education

• Rutgers University-New Brunswick

  Bachelor of Arts - BA

  2013 — 2017

Skills

• Basic Adobe Photoshop
• Strategic Planning
• Web Content Writing
• Customer Service
• Interpersonal Skills
• Microsoft Office
• Basic Java
• Copy Editing
• Microsoft Powerpoint
• Microsoft Word
• Basic Imovie
• Basic Html
• Public Speaking
• Leadership