Bianca Almeida

Senior Property Manager @Nai Realvest

Orlando, FL, US

Oversee day-to-day operations for 230 residential properties, conducting quarterly inspections to maintain compliance and tenant satisfaction.• Reduced vacant units from 40% to 10% through agency relations and new client pursuit.• Manage a team of 10 employees, including office and maintenance staff, by providing hands-on leadership, ongoing training, and performance development to ensure efficient operations and high service standards.• Align property budget forecasts with financial goals and manage operating expenses to drive strategic planning and maintain fiscal accountability.• Implemented a consistent tenant screening and payment tracking system, minimizing overdue rent issues and improving long-term occupancy.• Coordinated and oversaw third-party vendors and maintenance teams, prioritizing urgent service requests and ensuring prompt, high-quality issue resolution to maintain property standards and resident satisfaction.• Prepare monthly reports, including expense reports and accounting, review contracts and expiration dates, and contact tenants when needed.• Conducted regular on-site property inspections to ensure code compliance and tenant safety, proactively addressing issues to improve routine maintenance and reduce emergency repair requests.• Provide exceptional customer service to residents and prospects, ensuring client satisfaction while boosting renewals, reputation, and revenue to support overall property performance and profitability.

FGV

Bachelor of Science - BS (not completed)

Valencia College

Associate of Science - AS

Valencia College

Business Specialist

Valencia College

Operations Support and Services, Real Estate

Ashworth College

Associate of Science - AS

Valencia College

Real Estate Specialist

Pontifícia Universidade Católica de São Paulo

Bachelor of Science - BS

Valencia College

Property Management Specialist