Bianca L.
Customer Success Manager @ Linnworks | CCSM | GTM | Building Strong Partnerships, Driving Success
- Role
- Customer Success Manager at Linnworks
- Location
- Tallahassee, FL, US
- LinkedIn followers
- 500 followers
About Bianca L.
Customer Success Manager with 4+ years of experience helping clients achieve meaningful outcomes while driving retention and long-term value. I specialize in strengthening customer relationships, reducing churn, and increasing LTV through tailored, data-informed strategies aligned with business goals. Known for collaborating cross-functionally to improve processes, support strategic initiatives, and deliver measurable ROI. Passionate about building customer-centric experiences that foster trust, loyalty, and sustainable growth.
Experience
Customer Success Manager
Jun 2022 — Present · Tallahassee, FL, US
Act as the main liaison for customer accounts, fostering strong, long-term partnerships and gathering valuable feedback to enhance cross-functional communication- Collaborate with internal teams to drive continuous improvement, implementing effective strategies to reduce churn and boost retention- Track and analyze customer health metrics to proactively identify opportunities for increasing satisfaction and ensuring success- Conduct comprehensive Quarterly Business Reviews (QBRs) and regular health checks to evaluate performance metrics, aligning goals and driving mutual growth- Educate clients on new product features and updates, driving adoption and maximizing their return on investment (ROI) through tailored solutions.
Education
Griffith College Dublin
Bachelor of Arts - BA, Business Majoring in Human Resource Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.