Bianca J. Bess

About Bianca J. Bess

Innovative and impact-oriented professional poised to excel as a Customer Success Manager, blending a proven track record in supply planning, strategic sourcing, and category development. Adept at leveraging advanced analytics tools to optimize end-to-end processes and drive customer-centric outcomes, while delivering significant business value and positively impacting sales performance. Recognized for strategic thinking, problem-solving, and effective communication skills driving exceptional customer experiences and business growth. At The North Face, I led global procurement operations and vendor capacity management, contributing to a 20% increase in customer satisfaction and positively influencing sales outcomes through strategic initiatives focused on nurturing customer relationships. My tenure at Albertsons saw me overseeing a substantial $720M spend across 99 vendors, where my strategic cost optimization strategies resulted in significant annual savings and streamlined operations, ultimately contributing to sales growth. As a natural collaborator, I thrive in fostering interaction among teams, driving collective success in dynamic and growth-oriented environments. Armed with proficiency in cutting-edge analytics tools like Smartsheet, Gainsight, Salesforce, and Tableau, I am poised to deliver measurable results and elevate customer success through automation and efficient customer management.

Experience

1. Supply Planning

   The North Face

   Jan 2016 — Present

   Led global procurement operations, leveraging SAP PTP for strategic purchase execution and efficient inventory management. Collaborated with international stakeholders to optimize vendor relationships, address capacity constraints, and ensure seamless cross-functional coordination. Utilized data analytics to align global buys with production requirements, minimizing inventory exposure and maximizing sales performance. Proficiently managed TrackVia for streamlined processing of Early Delivery Requests and Line List Changes, facilitating action-oriented communication of supply statuses. Spearheaded process improvements, enhancing operational efficiency and contributing to the achievement of organizational goals.• Orchestrated monthly buys as sole owner of sportswear strategic business unit (SBU) within supply planning, ensuring operational efficiency, spearheading brand strategic initiatives, and contributing to annual sales portfolio of $39M, encompassing 1.4M units.• Elevated customer satisfaction by strategically coordinating and executing vendor purchases, resulting in 20% improvement in on-time metrics and enhancing customer delivery experiences.• Demonstrated precision in supply planning by auditing purchase requisitions (PR) and purchase order (PO) details, buy plans, and buy files, achieving 15% increase in accuracy and ensuring production alignment.• Optimized resources through efficient project management of early delivery requests, achieving 25% reduction in lead times, fostering cross-functional collaboration, and developing metric dashboards for enhanced service outcomes.Versatile planning professional, skilled in effectively prioritizing and managing concurrent projects in fast-paced environments. A proven relationship builder with a demonstrated ability to connect with a diverse workforce in multicultural settings. Recognized for resourcefulness, excelling as a liaison to establish trust and rapport with customers, stakeholders, and colleagues.

Education

• Fayetteville State University

  Bachelor of Science (BS)