Bianca Miller
Manager, Management Consultant @KPMG
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WORK HISTORY
Manager, Management Consultant @KPMG
I help FTSE100 companies design and develop new products and services - or enhance existing ones - through human-centred design. • Lead sub-workstreams on projects managing a small team. Focal project areas: digital transformation and customer experience design. • Operate globally across EMEA and APAC, collaborating cross-functionally with product, tech, and design teams to align strategic priorities and execution.• Leverage design thinking to reimagine and enhance the customer experience across all touchpoints.• Identify and evaluate service opportunities using a blend of data analysis, qualitative customer insights, pain point analysis, and competitor benchmarking to inform best-in-class experiences and prioritise strategic initiatives.• Conduct customer interviews, facilitate focus groups and lead design workshops. Translate findings into compelling product development stories, illustrating customer journeys and persona motivations. • Develop strategic artefacts (e.g. personas, journey maps, and operational process flows) to identify inefficiencies and inform targeted improvements; collaborate with UX teams on prototypes and with business analysts to shape product backlogs.• Skilled in presenting insights to diverse audiences, with the ability to tailor messaging to suit varying audiences• Contribute to strategic planning, project governance, business development and engagement management.
EDUCATION
University of Cape Town
Bachelor, Psychology and Media
The London School of Economics and Political Science (LSE)
Masters, Business Management
Goldsmiths, University of London
Master of Science, Clinical Psychology
Harvard University
Summer School, Psychology and Philosophy
SKILLS
ABOUT BIANCA MILLER
Hi, I\'m Bianca. Management consultant at KPMG focusing on digital transformation & customer experience design for FTSE 100 companies. SME on behavioural science in the UK practice. Prior experience in the startup ecosystem.🧠 Skills: CX design I research I business analysis I xfn stakeholder management I data driven decision making Masters degrees in Business and Psychology. Nominated by KPMG for Young Consultant of the Year - MCA Awards. 🥇 Nominated for Future Leader Award - Women in Banking and Finance Awards.🥇 Nominated for Rising Star Award - KPMG Awards. Love to travel, HIIT / pilates classes are my zen zone, and I appreciate a good podcast.
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