Bianca Donarumia
Pace University- Lubin School of Business | Financial Analyst Candidate | Real Estate Candidate
- Role
- Team Lead at ShipStation Global
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Bianca Donarumia
Currently a senior at Pace University in the Lubin School of Business, with a major in Finance. I am a motivated individual with a drive to achieve excellence. My journey is fueled by curiosity, a thirst for knowledge, and a passion for continuous improvement. Whether it\'s tackling complex challenges or embracing new opportunities, I thrive on pushing boundaries and surpassing expectations. Whether it\'s exploring new ventures, sharing insights, or collaborating on exciting projects, I am always eager to connect with like-minded professionals who share my enthusiasm for growth and innovation.
Experience
Team Lead
May 2022 — Present · Babylon, NY, US
Supervise and motivate a team of 10+ baristas and staff, ensuring seamless service during peak hours, while fostering a culture of accountability and teamwork-Resolve customer concerns and feedback on-site, consistently achieving a 4.5-star average rating on review platforms, while personally increasing customer satisfaction by 20% through tailored interactions and problem-solving-Manage opening and closing procedures, maintain cleanliness and organization, and ensure compliance with health and safety standards-Prepare and execute cafe menu items, manage kitchen prep, enforce food safety protocols, and ensure consistency in quality and presentation.
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