Bianca Crump
Customer Experience Specialist
- Role
- Coaf Ops Sr Coordinator at Capital One
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Bianca Crump
As the current Customer Advocate Senior Associate at Google Operations Center, my focus is on implementing strategic customer support solutions that markedly reduce resolution times and elevate satisfaction scores. With over two years in this role, I leverage data analytics to discern trends and shape service improvements, ensuring that our team consistently exceeds performance metrics.My competencies are further highlighted by my previous experience as a Revenue Agent at FedEx, where I honed my skills in managing the revenue cycle and streamlining financial operations. We bolstered efficiency through audits and strategic invoice processing, contributing to the organization\'s financial health and customer contentment. My commitment is unwavering to both operational excellence and the delivery of superior customer experiences.
Experience
Coaf Ops Sr Coordinator
Jul 2025 — Present · US
Education
University of Memphis
Bachelor of Arts - BA, Human Resources Management and Services
Southwest Tennessee Community College
Associate of Science - AS, Business Administration and Management, General
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