Bianca Achivei

Incident and Problem Manager @Deutsche Glasfaser Unternehmensgruppe

Düsseldorf, DE

participation in regular status meetings and review sessions to drive continuous improvement in incident management processes- close collaboration with cross-functional departments such as Network Operations, Engineering, and Finance, as well as with internal and external stakeholders- coordination and management of escalations related to critical incidents, ensuring timely involvement of appropriate support teams- independent ownership and coordination of major incidents in line with IT service management (ITSM) practices- ensuring adherence to defined Service Level Agreements (SLAs) within Major Incident and Problem Management- conducting regular reviews of major incident tickets in collaboration with the NOC team, including the initiation of process improvements- monitoring and communication of resolution progress for major outages in accordance with major incident management guidelines- proactive tracking of SLA compliance to guarantee consistently high service quality- participation in 24/7 on-call rotations to provide support in case of critical system failures

Johannes Honterus Theoretical High School

High School

Universitatea Transilvania din Brașov

Engineering/Industrial Management