Bhuwan Bhardwaj
Senior Manager Training and Quality | Driving Learning Transformation, Global Compliance, Accuracy & Operational Excellence | HS Codes, ECCN, Trade Compliance Expert | 20+ yrs in Global MNCs
- Role
- Senior Quality Manager at Avalara
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Bhuwan Bhardwaj
Operations & Transformation Leader with 19+ years of experience driving process…
Experience
Senior Quality Manager
Aug 2019 — Present · Noida, IN
Leading global Quality & Training initiatives to ensure accuracy, compliance, and operational excellence in HS codes, ECCN, Schedule B, and related classification services. I focus on building scalable training programs, strengthening audit frameworks, and driving continuous improvement.Key Highlights* Designed and launched a Global Training Program, cutting onboarding time by 30% and standardizing learning across geographies.* Implemented a Quality Audit Framework, achieving >95% SLA and compliance adherence.* Increased classification accuracy and reduced rework through RCA-based improvement programs.* Created a centralized training repository to improve efficiency and knowledge retention.* Spearheaded a bot/automation prototype to monitor HS classification updates (WCO, GRI, and tariff changes).* Strengthened client satisfaction by reducing escalations and improving audit compliance scores.
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