Bhuwan B.
ITIL v4 MPT, DevOps, Prince2
- Role
- Manager - IT Service Delivery at Abs Consulting
- Location
- Thane, IN
- LinkedIn followers
- 500 followers
About Bhuwan B.
20+ yrs. of exp. and ITIL V4 MPT/DevOps certified, working with ABS Consulting Pvt. Ltd…
Experience
Manager - IT Service Delivery
Sep 2009 — Present · Mumbai, IN
SPOC for client, vendor and teams for new and ongoing projects deliveryDevelop strategies for managing IT projects and its successful deliveryProactively identify risks, address issues, and develop mitigation strategies to ensure zero impact on running processes/systemsMonitor service Desk and ensure the services are running by uptime of 95% Ensure minimum backlog tickets service desk portal left and optimum service get delivered to client. Manage end-to-end project delivery within schedule and budget as per plan documentEnsure the processes and procedures of company standards are being followed and maintained.Clearly articulate requirement and produce detail plan/estimate and manage interdependenciesMeet the SLA and OLA while delivering service as per contractual agreementsMonitoring implementation of plan in emergency situations and prepare disaster recovery plan.Reviewing client feedback & service delivery status for opportunity of service improvementCoordinate with the support/maintenance team to ensure smooth transition to BAUProviding support to business operations by ensuring maximum IT performance & service SLA standard
Education
Darbhanga
Bachelor of Science (B.Sc.)
1996 — 1999
Bhundelkhand Unifersity
MCA, Computer Science
1999 — 2002
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