Bhuvan Shankar
Service Integration and Management at Wipro
- Role
- Service Integration Manager at Wipro
- Location
- West Delhi, DL, IN
- LinkedIn followers
- 500 followers
Experience
Service Integration Manager
Dec 2023 — Present · Gurugram, IN
Service Integration and Management Consultant Responsible for Service Integration & Management along with Governance of Service Providers performance against the contracted and agreed service levels Ensure cadence to review the process & operations performance at various levels e.g. Operations, Process Managers, Process Owners, Service Delivery Managers across Service Providers as well, with an agreed frequency of Bi-weekly or Monthly Ensure to remain as Process Compliance, Adherence & Maintenance of Service Management Process & Tools to be ready for Audit Aligned with Customer and Supplier leadership to develop, identify, implement, recommend and support cost-effective process and technology solutions that meet future customer/business needs Evaluate the potential impact of change and devise change management strategies to mitigate the risks associated with the implementation of a new Operating Model within a complex and change sensitive environment.
Education
Bharati Vidyapeeth's College of Engineering
B.Tech, Information Technology
Skills
- Vendor Management
- Sla
- Service Management
- IT Service Management
- Management
- Service Delivery
- Business Analysis
- Team Management
- Crm
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