Bhuvan Gurjar
Assistant Manager - Operations
- Role
- Assistant Manager - Operations at Concentrix
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Bhuvan Gurjar
Operations and management *2+ years of experience in operations & …
Experience
Assistant Manager - Operations
May 2025 — Present · Gurugram, IN
People Management: Led and mentored a team of 80, including 6 teamleaders and 3 different LOBs.Client Billing: Optimized billing processes for improved accuracy andrevenue generation.Revenue Enhancement: Implemented strategies that boosted profitabilityand operational efficiency.KPI/Data Management: Monitored KPIs and utilized data insights to driveoperational improvements.Compliance: Ensured adherence to regulatory requirements and internalpolicies.BQ Management: Developed and executed BQ plans to improve servicedelivery and customer satisfaction.Timely updating of business reviews.Responsible for meeting client KPI - shrinkage, attrition, Customerexperience, Detractor analysis, Planning and rostering.Customer Satisfaction: Maintained high CSAT by addressing feedback andimplementing customer-focused strategies.Performance Management: Introduced PIPs and a consequencemanagement grid to foster accountability and continuous improvement.5S Methodology: Streamlined processes and reduced waste to enhanceoperational efficiency.Cross-Department Coordination: Optimized workflow by delegating tasksand ensuring smooth interdepartmental collaboration.Provided actionable feedback and aided in administrative and operationalduties to support operations manager.Streamlined processes to improve and optimise office operations.Oversaw facility maintenance and allocated needed resources to meetstandards.Investigated issues affecting group operations, prepared reports andhelped correct problems.Driving Upsell and cross sell of products according to customer\'srequirements and maintaining a high conversion rate across multiple LOBsProject Transition: Managed the project transition from planning toexecution, ensuring timely delivery.
Education
board of technical education Rajasthan
Diploma
2017 — 2020
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