Bhuvan Chandra Parchuri
Service Engineer @Ika India
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WORK HISTORY
Service Engineer @Ika India
Hyderabad, IN
Key Responsibilities:Responsible for installation, commissioning, maintenance, and repair of IKA laboratory equipment, including stirrers, homogenizers, shakers, rotary evaporators, mills, and other scientific instruments.Provided technical service and support to dealers and end customers across the South India region, ensuring quick response and minimal equipment downtime.Supported authorized dealers and channel partners with technical training, service guidance, and troubleshooting assistance, enabling them to resolve basic and advanced customer issues independently.Conducted preventive maintenance and ensured proper calibration and documentation as per company standards.Delivered technical demonstrations, application support, and operational training to customers in educational, pharmaceutical, R&D, and industrial sectors.Handled customer escalations and worked closely with the internal product support and R&D teams for complex issues and resolution strategies.Maintained detailed service records, reports, and feedback logs using CRM and ERP systems to ensure transparency and follow-ups.Participated in technical audits, exhibitions, and product seminars to represent the service division.Ensured compliance with ISO, GMP, and internal quality standards in all service activities.Worked cross-functionally with sales and application teams to support business growth and customer satisfaction
EDUCATION
Pallavi engineering college
Bachelor of Technology - BTech, Electrical and Electronics Engineering
Nagole Institute of Technology & Science
Diploma of Education, Electrical and Electronics Engineering
ABOUT BHUVAN CHANDRA PARCHURI
Experienced Service Engineer with a demonstrated history of working in the business supplies and equipment industry. Skilled in Microsoft Excel, crm Electrical Engineering, installation and troubleshooting of equipment with proper documentation.
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