Bhushan J.

About Bhushan J.

IT leader with 20+ years of experience in application development, delivery, and operations, with deep specialization in telecom sales commission systems and retail applications. I’ve built my career at the intersection of technology, process optimization, and stakeholder collaboration, delivering robust solutions for telecom and EduTec.Currently, I lead the telecom commission system and retail application for a major global telecom client, overseeing a 20+ member team and handling everything from estimations to delivery, and rollouts to stakeholder management and vendor coordination.I also manage a 15+ member team for a US-based EduTech client, focused on Salesforce administration, Dev Ops and Java FSD; where we’ve successfully improved service quality and CSAT.What drives me is the opportunity to build smart, scalable systems—and now, I’m actively exploring how AI can enhance business workflows. I’m on a dedicated journey to transition into AI-powered solution architecture, especially where it intersects with telecom, finance operations, and project management automation.My core strengths include: • Telecom sales commission and telecom retail • Multi-technology expertise: C++, Java, SQL, Unix, Python. • People leadership, capacity planning, and global delivery, staffing and hiring. • Experience across telecom, EduTech, healthcare, and airline domains.Outside work, I’m passionate about organic farming, hiking, birdwatching, and volunteering to teach underprivileged children. I also take pride in being a regular blood donor.Let’s connect if you’re interested in technology transformation, telecom systems, or AI adoption in business operations.

Experience

1. Delivery Specialist

   Mphasis

   Jul 2023 — Present

   Led 12+ member team for delivery and performance management for telecom retail. Planned staffing and capacity for 15+ member team across India, Egypt and Germany. Managed 5-member team for US-based e-learning client focusing on Salesforce administration and testing. Improved project health from Amber to Green and achieved excellent CSAT. Ensured system integrity, service continuity, and SLA compliance.

Education

• Thadomal Shahani Engineering College

  Master's degree, Computer Engineering

• Vishwakarma Institute Of Technology

  Bachelor of Engineering (B.E.), Computer Engineering

  1999 — 2003