Bhushan Sawal
Leading ITSM and ITOM transformation projects with a focus on automation, AI integration, and compliance. Driving operational efficiency through SDLC and DevOps best practices
- Role
- Project Manager - Automation and Ai at Capgemini
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Bhushan Sawal
Project Manager with expertise in ITSM, ITOM, automation, and ISO 42001 & ISO 27001 compliance. Skilled in SDLC, DevOps, and ITIL frameworks, I’ve led initiatives that cut incident resolution time by 30%, boosted service desk productivity by 25%, and accelerated knowledge transfer by 40%. Passionate about aligning technology with business goals, driving operational excellence, and delivering measurable impact through automation and AI integration.
Experience
Project Manager - Automation and Ai
Jun 2024 — Present · Mumbai, IN
Delivered automation initiatives using customised GenAI and Agentic AI platforms• Integrated ServiceNow, Dynamics 365, and Azure for proactive resolution and zero-touch operations.• Ensured compliance with ISO 42001 (AI Governance) and ISO 27001 (Information Security).• Reduced incident resolution time by 30%, improved service desk productivity by 25%, and accelerated knowledge transfer by 40%.
Education
University of Mumbai
Bachelor of Engineering (B.E.)
2013
Skills
- Ip Multicast
- Troubleshooting
- Lan-Wan
- Ipsec
- Bgp
- Routers
- Eigrp
- Cisco Meraki
- Ccna
- Tcp/Ip
- Application Programming Interfaces
- Switches
- Networking
- Network Administration
- Pim-Sm
- Wan
- Port Security
- Access Lists
- Network Engineering
- Vlan
- Igmp
- Openflow
- Vtp
- Cisco Technologies
- Ip Phones
- Network Function Virtualization
- Cisco Call Manager
- Stp
- Open Shortest Path First (Ospf)
- Ip Sla
- Routing
- Software Defined Networking
- Etherchannel
- Ospf
- Internet Protocol Suite (Tcp/Ip)
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