Bhushan Jawale
Engineer @Tech Mahindra
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WORK HISTORY
Engineer @Tech Mahindra
Pune, IN
Client: SAPDesignation : SAP Ariba Consultant Role: Global Technical Support Solution Engineer•Leveraging ServiceNow for efficient case and incident management, handling high-priority cases with a focus on meeting contractual SLAs and ensuring timely resolution of customer concerns.•Proposing and implementing effective resolutions within agreed timelines,streamlining processes to enhance customer satisfaction and operational efficiency.•Configured SAP Ariba Cloud Integration Gateway (CIG) projects, managing cross-references, identifying standard and custom mappings, and troubleshooting errors via Transaction Tracker.•Led template configuration using both standard and custom templates in (SLP) to meet client-specific requirements.•Administering the Ariba Network and optimizing end-to-end supply chain collaboration from purchase order to invoice verification, ensuring seamless integration and driving operational excellence.•Collaborating with cross-functional teams to identify and address system issues, ensuring smooth integration of SAP Ariba solutions with existing client systems and business processes.•Conducting training sessions for end-users on SAP Ariba functionalities, improving user adoption and maximizing the value of the implemented solutions.•Replicating issues in the test development system to troubleshoot and resolve client concerns, minimizing disruption to day-to-day operations.•Leading customer interaction calls, addressing system rejects, and providing actionable solutions while maintaining a customer-centric approach andadhering to global data privacy policies.•Involved in Sourcing, Supplier Lifecycle, and Performance Management, supporting clients in mapping business requirements and processes for ongoingand future projects. Configuring, testing, and deploying Ariba solutions, including template management, workflow configurations, field validations, and task automationto align with client-specific needs.
EDUCATION
Delphi Computech Pvt Ltd
SAP Certified Application Associate - Procurement with SAP ERP 6.0 EhP7
Defense Career Academy
High School Diploma
Shri Chankya Education Societys Indira College of Engineering & Technoloogy, Parandawadi, Tal.Maval,Dist. Pune
Bachelor of Engineering - BE
ABOUT BHUSHAN JAWALE
A highly skilled and results-oriented SAP Ariba Consultant with 4 years of experience in implementing and supporting SAP Ariba solutions, including 3 years of expertise in both upstream and downstream modules. Specialized in providing SAP Global Technical Support to clients, handling complex issues and ensuring resolution of P1 escalations with minimal disruption to business operations. Experienced in troubleshooting errors in CIG (Cloud Integration Gateway) and resolving issues related to system mappings to ensure seamless integration between SAP Ariba and SAP environments. Adept at conducting UAT (User Acceptance Testing), providing critical support during Go-Live projects, and assisting clients in adapting to new functionalities. Strong analytical skills and a deep understanding of procurement processes, supplier management, and sourcing within SAP Ariba. Proven track record of collaborating with global teams to optimize procurement workflows and deliver efficient, client-specific solutionsin fast-paced environments.
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