Bhupesh Awasthi
Sr Manager, Customer Success Manager
- Role
- Senior Manager Csm at Tata Communications
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Bhupesh Awasthi
PMP, PRINCE2 and CSM certified Customer Success Manager. I have been responsible for…
Experience
Senior Manager Csm
Feb 2017 — Present · Mumbai, IN
Handling the enterprise accounts for India and the other regions• Partner with Renewal Sales and lead post the sales activity to onboardnew clients and plan and drive the integration process based on the client’srequirement and chalk out documentation unique to every customer.• Maintain a deep understanding of our solutions and speak with customersabout the most relevant features/ functionality for specific business needs.• Engage customers post-implementation to ensure clients are achievingoptimal results and ROI with the product and services by ensuring adaptabilityand providing recommendations.• Establish a regular cadence of communication with the clients for a regularhealth check and to provide recommendations to improve campaigns and thebest use of the product.• Schedule in-person QBR’s for strategic customers as well as standard statuschecks for the rest of the customer base.• Sales Enablement: Upselling product solutions, re-negotiating contracts,billing approvals, managing project timelines and ensuring overall customerhappiness to prevent churn.
Skills
- Sql
- Xml
- Jquery
- Microsoft Sql Server
- Css
- Web Development
- Ajax
- Java
- Javascript
- Php
- Mysql
- Html
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.