Bhupesh Mistry
i-TEK RFID Solutions - Head of Customer Success
- Role
- Head of Customer Success at i-TEK RFID
- Location
- Pune City, MH, IN
- LinkedIn followers
- 500 followers
About Bhupesh Mistry
Currently working as Senior Technical Project Manager with Persistent Systems Ltd for managing multiple client account for Salesforce Practice across geographies with P&L ownership of USD 5+M and team size of 50+ people with ownership of CSAT, ESAT, Top Line, Margins, Utilization, Quality and Growth • Strong experience on Salesforce CRM and Health, Sales and Marketing Cloud to handle end-to-end Project Management including Proposal and Estimation, Project Delivery Management, Resource Management, Risk Management, Financial Management and Operations Management• Strong understanding of the US Healthcare and Banking sector; managed client service projects, including Integration with native tools using MuleSoft platform• Very hands-on in project monitoring and controlling aspects, using various quantitative measures and metrics, and representing them via scorecards and reports. Experience of designing SLA and acceptance criteria for project performance tracking• Significant experience of working with clients, stakeholders, and technical teams for securing & executing concurrent projects• A keen planner, strategist, and implementer with demonstrated success in end-to-end project/program management specifically for Fixed Priced engagements. Along with client managers, designed processes, anchored resourcing and staffing, contracting and SOW, resource capacity planning, and resource selection and performance management
Experience
Head of Customer Success
Oct 2025 — Present · Pune, IN
Education
Sinhgad College of Engineering
Bachelor of Engineering - BE, Computer Engineering
St. Mary's High School
Primary Education
1988 — 1998
SINHGAD COLLEGE OF ENGINEERING
B.E COMPUTERS, COMPUTER TECHNOLOGY
2001 — 2004
BHAUSAHEB VARTAK POLYTECNIC
DIPLOMA, COMPUTER SCIENCE
1998 — 2001
Skills
- Manual Testing
- Software Development Life Cycle (Sdlc)
- Software Project Management
- System Testing
- Unix
- Software Quality Assurance
- Testing
- Requirements Analysis
- Regression Testing
- Scrum
- Project Management
- Test Automation
- Mobile Applications
- Test Planning
- Sdlc
- QA Manager
- Xml
- Agile Methodologies
- Quality Assurance
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