Bhupesh Kothari

About Bhupesh Kothari

A young professional with a unique combination of business & managerial experience for 15…

Experience

1. Assitant Manager

   Bureau Veritas

   Feb 2017 — Present · Mumbai, IN

   Change Management Support countries users• Address queries raised by countries users (field surveyors, planners, managers) • Directly respond to questions on how to use the tool and / or execute the processes• Liaise with IS-IT teams to ensure resolution of incidents (raise incidents, follow-up and test resolutions)• Formalize change requests when applicable • Analyze and qualify countries request for changes and formalize change requests when appropriate • Monitor proper usage of the tool through relevant KPIs (consistency, data integrity, reliability), identify issues and propose corrective action plans with countries • Animate digital community related to tools and related processes (social network across key users for good practices sharing and implementation) Train countries key users / users• Manage and update reference documentation (training materials on tools and related processes), under direction of HO project team• Build and provide trainings on the tool and related processes, under direction of HO teams (face-to-face trainings, webinars, e-learning) Roll-out to countries • Manage and update roll-out tool-kits documentation (training materials, data migration, communications), under direction of HO project team• Support to roll-outs in countries, as per plan defined by HO project teams Contribute to new projects• Contribute to projects managed by HO team (mostly User Tests preparation and coordination, releases assessment, data analysis and preparation) • Manage reference documentation related to the application (user guide, content of new releases) Coordinate with different reporting lines Back Office team• Support team to understand tool and related process• Participate to Operational KPIs analysis

Education

• Mumbai University

  Bachelor of Commerce (B.Com.)

  2009 — 2010

Skills

• Management
• Transition Management
• Production Processes
• Telecommunications
• Operations Management
• Performance Management
• Customer Satisfaction
• Training
• Change Management
• Sla
• Customer Experience
• Editorial Process
• Talent Acquisition
• Business Process Outsourcing (Bpo)
• Banking
• Team Management
• Project Management
• Call Centers
• Business Development
• People Management
• Mis
• Employee Engagement
• Bpo
• Sales Operations
• Customer Retention
• Soft Skills
• Production Planning