Bhupendra Yadav
Technical Support Agent @Mediscribes, Inc
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WORK HISTORY
Technical Support Agent @Mediscribes, Inc
Ahmedabad, IN
Managed support tickets for clients and partners, ensuring timely resolutions through Jira Service Management. • Communicated effectively with clients via email, providing updates and enhancing satisfaction. • Developed and published engaging e-learning courses using Articulate Storyline, leveraging instructional design knowledge. • Collaborated with the QA team on manual testing, creating test cases and identifying bugs to ensure quality.
EDUCATION
LDRP Institute of Technology & Research, Gujarat Technological University
Bachelor of Engineering - BE
ABOUT BHUPENDRA YADAV
As a Technical Support Agent at Mediscribes, Inc, I focus on managing support tickets through Jira Service Management, ensuring timely resolution and client satisfaction. I actively communicate with clients via email while contributing to the development of SCORM and xAPI-based e-learning courses using Articulate Storyline. My responsibilities also include QA testing in collaboration with the team to maintain high-quality deliverables. With a Bachelor of Engineering in Electrical and Electronics Engineering from Gujarat Technological University, I bring a structured approach to problem-solving and learning. My work reflects a commitment to leveraging tools and technologies to address client needs effectively.
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