Bhupendra Pal Singh.
Program Manager@ HCL Technologies | Driving Global OSS Solutions
- Role
- Program Manager at HCLTech
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Bhupendra Pal Singh.
With over 15 years of work experience, I am a seasoned Senior Project Manager with a…
Experience
Program Manager
Jan 2011 — Present
Role Global OSS Lead Acting as a Global OSS lead. Responsible for Service delivery in all the four regions.(AMEA, LA, NA, MEU) Managing the Global Vendor from SOW, PO Release till end delivery. Escalation point of contact for all the regions. Lead 1709 – 1809 windows 10 migrations. Leading Global Life Cycle Refresh within BAU. Responsible for keeping the KPI Green. Leading and driving the team. Keeping track of Internal KPI w.r.t. LCR, Asset Refresh, lease asset return and ticket backlog. Connecting with Customer, leads to understand gaps and re-create the process for smooth delivery. Maintaining the Global escalation/Risk tracker to keep a track of activities. Doing ticket analysis and enforcing team for re-training.Duration of the Project June 20 – Till Date Customer Location Switzerland Role Senior Project Manager – Windows 10 Migration. Acted as a Deployment and a Global FSO Manager. Responsible to drive Windows 10 migration in operations maintaining the SLA. Did Vendor management, negotiations, contracts and commercials. Was the Single point of Contact for all FSO Escalations. Managing Project P&L. Lead, Manage and drive windows 10 migration. Scheduling of Users with the help of Regional IT SPOC. Engaging with SCCM team to install various application via SCCM. Connecting one on one with the Users to understand their challenges and help in mitigating the same. Doing the RCA and using the best Practices. Maintaining daily attendance tracker of the FSO Engineer so that it can be used as a reference point for Billing. Keeping a track of PO Consumption. Sharing a Weekly Dashboard on the Customer financial spend and Migration completion. Maintained a document repository so that everyone has the access to the real time data.
Education
Dr. B. R. Ambedkar University, Agra
Bachelor of Business Administration - BBA
1999 — 2002
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