Bhupendra Chawla
Director of Engineering @Swiggy
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WORK HISTORY
Director of Engineering @Swiggy
Bengaluru, IN
Own common engineering platforms services powering consumer experiences across Swiggy businesses (Food, Instamart, Dineout).• Lead Trust & Safety systems, protecting the platform from fraud and abuse at scale.• Drive inventory movement planning, ads metrics, and customer-facing platform capabilities.• Own high-scale Customer Segmentation Services, enabling differentiated experiences across the customer lifecycle.• Lead multiple platform teams: Data Science Platform, Data Platform & Product (Ingestion, Experimentation, BI), Unified Gen-AI Platform, Data Tooling & Data Security• Manage hundreds of ML models, serving millions of predictions per second with strict latency SLAs.• Operate one of the largest Kafka, Redis, and Confluent clusters, integrating Databricks, Snowflake, AWS, and Akka.• Drive cost optimization, governance, and operational efficiency initiatives.• Evangelize Gen-AI use cases including discovery, chatbots, and operational automation.
EDUCATION
Devi Ahilya Vishwavidyalaya
Bachelor of Engineering (B.E.), Electronics and Communications Engineering
Indian Institute of Management, Calcutta
Executive Program in Leadership and Management, Leadership and Senior Management
SKILLS
ABOUT BHUPENDRA CHAWLA
Hands-on Engineering Manager with 20+ years of professional experience including international working experience at USA, Netherland and India. Expertise in building highly scalable, web and mobile applications for complex, high traffic and fast paced consumer environments. Currently, leads platform initiatives at Swiggy, one of India’s leading food delivery platforms. Responsibilities include managing the AI/ML Data Platform, Trust & Safety (TnS) Systems and Services, and several other core platform service and functions.Successfully lead and delivered highly visible and multi-teams projects in eBay like C2C selling, promotion platform, seller hub marketing, deal sourcing, structured data services (catalog) which helps on buyer experience and seller acquisitions. Proven ability to develop and manage consumer facing internet applications, SOA & EDA architecture, high availability 24x7 multi-site operations and meet aggressive development and deployment schedules using agile methodologies. Strong in hiring, mentoring and leading high caliber engineering teams in lean and fast paced environments.
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