Bhupen S.
Account Manager & Consultant @JoVE
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WORK HISTORY
Account Manager & Consultant @JoVE
Bangalore Urban, IN
Exceeded retention and CSAT goals while growing international revenue via consultative upsell/cross-sell across India, APAC,NA and MEA; managed multi-time-zone outreach and follow-ups.Leveraged customer feedback and cohort analytics to improve experience and lift LTV/expansion; translated insights into product feedback loops with cross-functional teams.Built culturally tailored engagement across email, phone, chat, and international calling, improving conversions and renewals with localized messaging.Negotiated pricing and plans to balance satisfaction and profitability across regional market dynamics; advocated customer needs internally to accelerate fixes.
ABOUT BHUPEN S.
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