Bhumika Wadhwa

About Bhumika Wadhwa

Highly skilled Change Management Analyst with a proven track record of developing and implementingsuccessful change management plans resulting in increased stakeholder satisfaction and adoptionrates.Experienced in collaborating with cross-functional teams to identify and address potentialresistance to change, resulting in a reduction in user errors and change-related incidents. Proficient inanalyzing and reporting on change management metrics to provide insights for the development of moreeffective strategies.I\'m also an ITIL V4 certified practitioner who works as a Cyber Security and Change Management Technical professional.

Experience

1. Change Management Associate

   BT Group

   Oct 2023 — Present

   Managing & raising changes on Service Now Tool.•Maintaining Changes agenda on Microsoft Excel.•Working on all type of changesof IMACCD - T2/T4, CAT5 Server, CAT5 Client, ADHOC request, RMS request and that include IP Allocation, Configuration, Subnet info, IP/MAC Trace, Amendment of Descriptions,VLAN Trunk configrations, Reclaim request, Port Bounce amendments•Direct Intercations with UK team and Client.•Assuring ITIL rules are followed and implement plan raised accordingly.•Maintaining Daily, Weekly and Monthly reports on Microsoft Excel •Chair Change Advisory Board calls to review and approve changes across the organization and their impact to services.•Ensure Emergency changes process is being followed by designed with mandatory Emergency.Closure Review•Provides approval or manage inital rejection for the palnned works.•Notifying customers of maintainance work that may affect thir business.•Using BT products i.e BFG, Ionics for PRE & POST scope and IPAM Tool for IMACD changes.

Education

• Dronacharya College of Engineering

  B tech

  2019 — 2023

• Manipal Institute of Management, MAHE, Manipal

  Master of Business Administration - MBA

  2025 — 2027