Bhumika Sharma
Senior Process Specialist @Optum
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WORK HISTORY
Senior Process Specialist @Optum
Gurugram, IN
EDUCATION
Maharshi Dayanand University
Bachelor of Business Administration - BBA
ABOUT BHUMIKA SHARMA
Hi, I am Bhumika — a committed and people-driven professional with 1.3+ years of experience in multichannel customer support, including voice, email.I’ve had the opportunity to work with industry leaders like Concentrix delivering exceptional customer service for top-tier clients in the e-commerce domains. I specialize in resolving complex customer queries, managing high call volumes, and maintaining excellent CSAT scores — all while staying calm, clear, and professional.My strengths include communication, escalation handling, CRM tools, email processes, and data accuracy. I’m passionate about providing meaningful support and simplifying processes for both customers and internal teams. Currently open to roles in:* Senior Customer Support (Chat / Email / Voice)* People Experience / HR Helpdesk / Employee Support Roles Preferred Locations: Gurgaon | Noida | RemoteLet’s connect if you\'re looking for someone who brings empathy, energy, and execution into every customer or people interaction.
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