Bhumika Panwar

About Bhumika Panwar

As a German Executive at Sportstech, I leverage my proficiency in the German language and customer service skills to provide high-quality support to clients. I have experience using Zendesk to efficiently process customer queries and tickets, ensuring a high level of customer satisfaction. I also collaborate with team members to strategize and implement smooth customer interactions, meeting targets consistently. Prior to this, I worked as a German Process Associate at IGT Solutions, where I handled post-flight inquiries and provided customer assistance via email for Lufthansa airlines. I utilized the Amadeus tool to manage customer queries and ensure accurate information delivery. I am passionate about delivering excellent customer service and enhancing customer experience. I am always eager to learn new skills and technologies to improve my performance and contribute to the success of the organization.

Experience

1. German Executive

   Sportstech

   Feb 2025 — Present · Berlin, DE

   Utilized Zendesk to efficiently process customer queries and tickets, ensuring a high level of customer satisfaction.• Collaborated with team members to strategize and implement smooth customer interactions, meeting targets consistently.• Demonstrated strong customer-centric focus and achieved key performance indicators to drive positive outcomes.

Education

• Delhi University

  Ba hons in german language, Germanic Languages, Literatures, and Linguistics

  2020 — 2023

• CHANDIGARH UNIVERSITY

  Master of Business Administration - MBA, Business/Corporate Communications