Bhumika Mandavia
Application Analyst @National Bank of Canada
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WORK HISTORY
Application Analyst @National Bank of Canada
Edmonton, AB, CA
EDUCATION
Gujarat University
Computer Science, Computer Software Engineering
Seneca Polytechnic
Diploma, Computer networking and technical support
SKILLS
ABOUT BHUMIKA MANDAVIA
HIGHLIGHTS OF QUALIFICATIONS• Over 5 years of academic and professional work experience in Information Technology and Software/Web development area.• Most recent work experience includes Software Support Analyst and Software Support Implementation Specialist managing ongoing maintenance and updates for the in-house document management software called ScanStation and MTRCreator.• Capable of establishing and maintaining solid working relationships at all levels and providing a professional, accurate and timely service all times.• Strong ability to coordinate highly complex troubleshooting between engineers, vendors and customers.• Outstanding skills of ITIL4 Foundation principles.• Thorough knowledge of Windows Server 2008 and r2, Windows 7/Vista/XP, Unix, and Linux• Active Directory Services, Active Directory Group Policy Object (GPO), Group Policy Management Console (GPMC), DHCP, WINS and DNS.• Preparing reports, manuals and other documentation on the status, operation and maintenance of the software• Understanding of all parts of SDLC including requirements, gathering, development and testing• Advanced knowledge in HTML, CSS, JavaScript, Bootstrap, MySQL.• Working knowledge of PHP and CMS systems such as WordPress and Joomla.• Expertise in the TFS and GitHub.• Worked with a team to develop, test and maintain web and desktop-based software built on Microsoft Technologies• Designed with standards compliant code with emphasis on browser compatibility, accessibility and search engine optimization.• Exposure to Bootstrap framework for the Front-end Development.• Understanding of all parts of SDLC including requirements, gathering, development and testing.• Responsible for managing documentation, testing and execution of the software in different environment.• Proficient in providing tier 2 support to customers and managing tickets via helpdesk software called Spiceworks.• Self-starter with capability to work separately with minimum supervision.• Proficient in reading, understanding and applying techniques from manuals.• Exceptional logic and problem solving skills.• Flexible, able to Multitask and great team player.
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