Bhumika Majethia
Service Delivery Lead @NielsenIQ
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WORK HISTORY
Service Delivery Lead @NielsenIQ
Collaborated with cross-functional teams to enhance service quality and revenue growth via service improvements.Boosted productivity 30%, optimized processes, and minimized bottlenecks through Agile methodologies.Maximized availability, scalability, and performance of critical applications utilizing Cloud architecture.Reduced legacy system maintenance costs by managing datasets and directing the global rollout of innovative applications serving clients.Achieved 98% client satisfaction rate through elevated service quality and delivery standards.
EDUCATION
DePaul University
Masters, Computer Science
Benedictine University
Bachelor’s Degree, Computer Science
DePaul University
Master of Technology - MTech, Computer Engineering
ABOUT BHUMIKA MAJETHIA
Leveraging my expertise in Agile methodologies and technical program management, my career has been focused on developing and managing e-commerce and API based projects. By simplifying problems to ensure that cross-functional teams understand how to execute proactive solutions, I’m able to bridge the gap between developers and business stakeholders to ensure alignment across teams. I’m known for my deep understanding of the software development lifecycle, as well as my ability to manage complex technical projects across multidisciplinary teams. Most notably, I have: Increased productivity by 30% through the implementation of Agile frameworks Managed a global application rollout for clients with datasets Reduced delivery times by 25% Led several multi-million dollar e-commerce and API projects from end to end Looking towards the future, I’m excited to continue to optimize project timelines and minimize bottlenecks by introducing Agile frameworks on a global scale.
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