Bhudev Tomar

About Bhudev Tomar

About Passionate Hotelier accredited in Six Sigma Black Belt, Business Analytics…

Experience

1. Front Office Manager

   Lalita Grand Mathura-Vrindavan

   May 2022 — Present · Mathura, IN

   Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure Being departmental Trainer always keep track on staff training and brand standard procedures. Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems Maintain the privacy of all guests by ensuring that no details of the guests are disclosed Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings Ensure through regular monitoring of feedback, prompt, efficient and accurate service to all guests. Ensure that all the operational standards set for day to day procedures and processes are followed. Maintaining a high level of productivity and cost efficiency within the division based on analysis of budget and forecast.

Education

• Madurai Kamaraj University (MKU)

  Bachelor of Business Administration - BBA, Hotel/Motel Administration/Management